openbet Privacy Policy

openbet ("openbet," "we," "us," or "our") is committed to protecting the privacy and personal data of every player who uses the openbet Platform at openbet.one. This Privacy Policy ("Policy") describes how we collect, use, store, share, and protect your personal information when you access or use our website, games, and related services (collectively, the "Platform").

This Policy is issued in compliance with Republic Act No. 10173, also known as the Data Privacy Act of 2012 ("DPA"), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission ("NPC") of the Philippines. By registering an account or using the openbet Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.

This Policy should be read together with our Terms & Conditions and Responsible Gaming Policy, which are incorporated by reference.

For the purposes of the Data Privacy Act of 2012, openbet is the Personal Information Controller ("PIC") in respect of the personal data you provide when using the Platform. As PIC, openbet determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently.

openbet has appointed a Data Protection Officer ("DPO") who is responsible for overseeing compliance with this Policy and applicable data protection laws. You may contact the DPO at any time using the contact details provided in Section 15 of this Policy.

openbet collects the following categories of personal data in connection with your use of the Platform:

3.1 Identity Data. Full legal name, date of birth, nationality, and government-issued identification numbers (e.g., Philippine passport number, SSS number, PhilHealth ID, driver's license number).

3.2 Contact Data. Email address, mobile phone number, and residential address (including barangay, city/municipality, province, and postal code).

3.3 Financial Data. Payment method details (e.g., GCash mobile number, PayMaya account details, BPI/BDO/Metrobank account information), transaction history, deposit and withdrawal records, and account balance information.

3.4 Account Data. Username, encrypted password, account preferences, communication preferences, and bonus/promotion history.

3.5 Technical Data. IP address, browser type and version, device type and operating system, time zone, session duration, pages visited, and referring URLs.

3.6 Usage Data. Game history, wagering patterns, session data, and interaction logs with the Platform.

3.7 Communications Data. Records of your communications with openbet customer support, including live chat transcripts and email correspondence.

openbet collects your personal data through the following means:

• Direct Collection: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated Collection: Technical and usage data collected automatically through cookies, web beacons, log files, and similar tracking technologies when you access and interact with the Platform.
• Third-Party Sources: Identity verification data from KYC service providers; fraud detection data from anti-money laundering screening services; payment data from payment processors such as GCash, PayMaya, BPI, BDO, and Metrobank.
• Regulatory Sources: Information received from PAGCOR, the NPC, or other regulatory authorities in connection with compliance obligations.

openbet processes your personal data for the following purposes:

• Account Management: To register and maintain your openbet account, verify your identity, and manage your account preferences.
• Service Delivery: To provide access to games, process deposits and withdrawals, and deliver the core features of the Platform.
• KYC and AML Compliance: To verify your identity, confirm your age (21+), and comply with anti-money laundering obligations under Philippine law.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance.
• Promotions and Bonuses: To administer bonuses, promotions, and loyalty programs you have opted into.
• Security and Fraud Prevention: To detect, investigate, and prevent fraudulent activity, cheating, money laundering, and other prohibited conduct on the Platform.
• Legal Compliance: To comply with applicable laws, regulations, court orders, and regulatory directives, including reporting obligations to PAGCOR and other authorities.
• Platform Improvement: To analyze usage patterns, conduct research, and improve the features, performance, and user experience of the Platform.
• Marketing Communications: To send you promotional offers, newsletters, and updates about openbet – but only where you have provided your consent to receive such communications. You may withdraw consent at any time.

openbet processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Consent: Where you have given your explicit consent to the processing of your personal data for a specific purpose, such as receiving marketing communications.
• Contractual Necessity: Where processing is necessary for the performance of the contract between you and openbet (i.e., the Terms & Conditions), including account management, payment processing, and service delivery.
• Legal Obligation: Where processing is required to comply with a legal obligation applicable to openbet, including KYC/AML requirements, regulatory reporting, and tax obligations.
• Legitimate Interests: Where processing is necessary for the legitimate interests of openbet, such as fraud prevention, platform security, and service improvement, provided that such interests are not overridden by your rights and interests.

openbet does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, solely to process your deposits and withdrawals.
• KYC/AML Providers: Identity verification and anti-money laundering screening service providers engaged by openbet to fulfill regulatory compliance obligations.
• Game Providers: Third-party game software providers who supply games available on the Platform, to the extent necessary for game operation and fairness auditing.
• Regulatory Authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other government agencies, where disclosure is required by law or regulatory directive.
• Law Enforcement: Philippine law enforcement agencies, courts, or other public authorities where disclosure is required by a valid legal order or is necessary to protect the rights, property, or safety of openbet, its players, or the public.
• IT and Security Providers: Cloud hosting, cybersecurity, and technical infrastructure providers engaged by openbet to operate and secure the Platform, subject to strict data processing agreements.

All third parties with whom openbet shares personal data are required to handle such data in accordance with applicable data protection laws and are prohibited from using it for any purpose other than the specific purpose for which it was shared.

openbet uses cookies and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and support security functions. The following types of cookies are used:

• Strictly Necessary Cookies: Essential for the Platform to function correctly. These include session cookies that keep you logged in and security cookies that prevent fraudulent use of your account. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings, game preferences, and display options to personalize your experience.
• Analytics Cookies: Collect anonymized data about how players use the Platform, including pages visited, session duration, and navigation paths, to help openbet improve the Platform.
• Security Cookies: Used to detect and prevent fraudulent activity, bot access, and other security threats.

You may control non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. By continuing to use the Platform after being presented with our cookie notice, you consent to the use of cookies as described in this Policy.

openbet retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account Data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with AML record-keeping requirements.
• Transaction Records: Retained for a minimum of five (5) years from the date of the transaction, as required by the Anti-Money Laundering Act and PAGCOR regulations.
• KYC Documents: Retained for a minimum of five (5) years following account closure or the completion of the relevant transaction, whichever is later.
• Customer Support Records: Retained for three (3) years from the date of the last interaction, unless a longer period is required for dispute resolution or legal proceedings.
• Technical and Usage Data: Retained for up to two (2) years from collection, after which it is anonymized or deleted.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with openbet's data disposal procedures. Where data is anonymized, it may be retained indefinitely for statistical and analytical purposes.

openbet implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:

• Encryption: All data in transit is protected by 256-bit SSL/TLS encryption. Sensitive data at rest, including passwords and financial information, is encrypted using industry-standard algorithms.
• Access Controls: Access to personal data is restricted to authorized openbet personnel on a strict need-to-know basis. All access is logged and subject to regular audit.
• Firewalls and Intrusion Detection: The Platform is protected by enterprise-grade firewalls and real-time intrusion detection and prevention systems.
• Regular Security Assessments: openbet conducts regular vulnerability assessments and penetration testing to identify and remediate security weaknesses.
• Staff Training: All openbet personnel with access to personal data receive regular data privacy and security training.
• Incident Response: openbet maintains a documented data breach response plan. In the event of a breach affecting your personal data, openbet will notify you and the NPC within the timeframes required by law.

Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by openbet:

• Right to Be Informed: The right to be informed of how your personal data is being collected and processed, as set out in this Policy.
• Right of Access: The right to request a copy of the personal data openbet holds about you, along with information about how it is being processed.
• Right to Rectification: The right to request correction of any inaccurate or incomplete personal data openbet holds about you.
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to openbet's legal retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit it to another data controller where technically feasible.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of the above rights, please contact openbet's Data Protection Officer using the contact details in Section 15. openbet will respond to all verified data subject requests within fifteen (15) business days of receipt, in accordance with NPC guidelines.

The openbet Platform is strictly intended for adults aged 21 years and older, in accordance with Philippine gaming regulations. openbet does not knowingly collect personal data from individuals under the age of 21.

If openbet discovers or is notified that it has inadvertently collected personal data from a person under 21 years of age, it will immediately close the relevant account, delete all associated personal data, and return any deposited funds to the payment method used, in accordance with its underage gambling policy.

If you are a parent or guardian and believe that your child under 21 has registered an account on openbet, please contact us immediately at the details provided in Section 15 so that we can take prompt action.

openbet's primary operations and data storage are based in the Philippines. However, some of openbet's third-party service providers, including game software providers and cloud infrastructure partners, may be located outside the Philippines and may process your personal data in other jurisdictions.

Where personal data is transferred outside the Philippines, openbet ensures that appropriate safeguards are in place to protect your data, including:

• Entering into data processing agreements with third-party recipients that impose data protection obligations equivalent to those under Philippine law.
• Transferring data only to jurisdictions that the NPC has recognized as providing an adequate level of data protection.
• Implementing standard contractual clauses approved by the NPC where no adequacy decision exists.

By using the openbet Platform, you acknowledge and consent to the transfer of your personal data to third-party service providers outside the Philippines, subject to the safeguards described above.

openbet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The effective date of the most recent version is displayed at the top of this page.

When material changes are made to this Policy, openbet will notify registered players via email or a prominent notice on the Platform prior to the changes taking effect. Your continued use of the Platform after the effective date of any revised Policy constitutes your acceptance of the updated terms.

We encourage you to review this Policy periodically to stay informed about how openbet protects your personal data. If you have any questions about changes to this Policy, please contact our Data Protection Officer.

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by openbet, please contact our Data Protection Officer through the following channels:

You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated. For more information about the NPC and your rights under the Data Privacy Act, please visit the NPC's official resources.

For general support inquiries, please contact [email protected] or use the 24/7 live chat feature on the Platform.